Wholesale Terms and Policies
Whitetail Lane Farm Wholesale Account Terms and Policies:
Whitetail Lane Farm will only accept returns within 5 days of your order delivery. We do charge a 20% restocking fee on all returned products. Shipping costs will not be refunded.
Please note that our products are offered at wholesale cost to retailers with a valid sales Tax permit ID for the purpose of resale only. Our wholesale products are priced at 50% below our Retail Price. These criteria need to be met in order to have a wholesale account with Whitetail Lane Farm
You must complete a wholesale account application, providing your EIN, and Sales & Use Tax ID. This will be emailed to you after we receive your wholesale request.
Order Fulfillment: Fulfillment of your order can take up to 3 weeks depending upon our stock levels, and therefore we ask all wholesale clients to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks. Back-ordered items can take up to 5 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply if we split the order up.
Shipping: The shipping charges quoted in your order are based on the total weight of the products chosen via UPS Ground. We do not charge a handling fee. All orders will have Delivery Confirmation added and you will receive tracking info once your order has shipped. Orders shipped via UPS will require mandatory insurance based on the wholesale value of the order, this is included in your shipping cost.
Payments: Orders must be paid for in full prior to shipment. At this time, we no longer offer payment terms (Net 30, 60, 90, etc). We accept all major credit cards including cashier’s checks, and US money orders. Returned checks due to insufficient funds will be charged a $25 fee. Credit Card charges will appear on your statement as Whitetail Lane Farm.
Returns & Restocking Fees: We stand behind our products and all wholesale orders come with a 5 day money back guarantee. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we will gladly refund your purchase price. Shipping & handling charges are not refundable, and a 20% re-stocking fee will be deducted from the re-fund.
Lost or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to us within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.
Canceling/Changing Your Order: We cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed.
By placing an order you agree to all the above terms and polices set forth by Whitetail Lane Farm.